Terms of service
Little Hampton Spring Water – Terms of Service
Effective Date: 8 December 2025
Welcome to Little Hampton Spring Water. These Terms of Service ("Terms") govern your use of our website at littlehamptonspringwater.com and your purchase of products from us. By placing an order or using our website, you agree to these Terms.
1. About Us
Little Hampton Spring Water is operated by Aquaworks Pty Ltd (ABN 78 131 987 623).
Contact Details:
- Email: admin@littlehamptonspring.com.au
- Website: littlehamptonspringwater.com
- Business Location: Australia
2. Acceptance of Terms
By accessing our website or placing an order, you confirm that:
- You are at least 18 years of age
- You have the legal capacity to enter into a binding contract
- You agree to comply with these Terms
3. Products & Pricing
3.1 All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
3.2 All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
3.3 We make every effort to display accurate product information, including descriptions, images, and pricing. However, we do not warrant that product descriptions, images, or other content is completely accurate or error-free.
3.4 We reserve the right to correct pricing errors. If a pricing error occurs, we will contact you before processing your order.
4. Orders & Payment
4.1 When you place an order, you are making an offer to purchase products from us.
4.2 We will send you an order confirmation email, but this does not constitute acceptance of your order. We reserve the right to accept or decline your order at our discretion.
4.3 A contract is formed when we dispatch your order and send you a shipping confirmation.
4.4 Payment is processed securely at the time of purchase through our payment gateway.
4.5 We accept major credit cards, debit cards, and other payment methods displayed at checkout.
5. Shipping & Delivery
5.1 We offer free shipping Australia-wide on all orders.
5.2 Orders are fulfilled by Amazon Multi-Channel Fulfillment (MCF).
5.3 Delivery times vary by location (typically 2-8 business days for metro and regional areas). Please refer to our Shipping Policy for full details.
5.4 Risk of loss and title for products pass to you upon delivery to your specified address.
5.5 You are responsible for providing an accurate delivery address. We are not liable for delays or non-delivery due to incorrect address information.
6. Returns & Refunds
Please refer to our Refund Policy for complete information about returns, refunds, and eligible products. Returns are managed through Amazon's return system within 30 days of delivery.
7. Product Quality & Safety
7.1 Our products comply with Food Standards Australia & New Zealand (FSANZ) requirements and are safe for human consumption when stored and handled properly.
7.2 Products must be stored according to label instructions and consumed before the expiration date.
7.3 For health and safety reasons, opened or consumed products cannot be returned.
8. Use of Website
8.1 You may use our website for lawful purposes only.
8.2 You must not:
- Use our website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to our systems
- Transmit viruses, malware, or harmful code
- Engage in any activity that interferes with or disrupts our website
- Use automated systems (bots, scrapers) without our written permission
8.3 All content on our website, including text, images, logos, and trademarks, is owned by or licensed to us and protected by intellectual property laws.
9. Privacy & Data Protection
Your personal information is collected, used, and protected in accordance with our Privacy Policy and Australian privacy laws. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.
10. Limitation of Liability
10.1 To the maximum extent permitted by law, our liability is limited to:
- Replacing the products
- Supplying equivalent products, or
- Refunding the purchase price
10.2 We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or business opportunities.
10.3 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law.
11. Australian Consumer Law
11.1 Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
11.2 You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
11.3 For more information about your rights under Australian Consumer Law, visit: www.accc.gov.au
12. Dispute Resolution
12.1 If you have a complaint or dispute, please contact us first at admin@littlehamptonspring.com.au. We will make every effort to resolve the issue promptly.
12.2 If we cannot resolve the dispute through direct communication, we agree to attempt resolution through good faith negotiation before pursuing legal action.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising from these Terms or your use of our website.
14. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16. Contact Us
For questions about these Terms, please contact us at:
- Email: admin@littlehamptonspring.com.au
- Response time: Within 24 hours during business days