Refund policy

REFUND POLICY

Returns & Refunds

At Little Hampton Spring Water, we want you to be completely satisfied with your purchase. Our products are fulfilled by Amazon, which provides additional convenience and protection for your orders.

Return Period You have 30 days from the date of delivery to return products for a full refund through Amazon's return system.

How to Return

  1. Go to your Amazon account and select "Your Orders"
  2. Find your Little Hampton Spring Water order
  3. Click "Return or Replace Items"
  4. Follow Amazon's return instructions
  5. Amazon will provide a prepaid return label in most cases

Eligible Returns

  • Products must be unopened and in original packaging
  • Glass bottles must be undamaged
  • Cans must be unopened and undented
  • Products must be within their expiration date

Return Shipping

  • Amazon typically provides free return shipping for most returns
  • Return labels and instructions are provided through your Amazon account
  • Amazon handles all return logistics

Refund Processing

  • Refunds are processed by Amazon within 2-3 business days after they receive your return
  • Refunds will be issued to your original payment method
  • You'll receive email confirmation from Amazon when your refund is processed

Non-Returnable Items

  • Opened or consumed products (for health and safety reasons)
  • Products damaged due to customer mishandling

Amazon Customer Service For immediate assistance with returns, refunds, or shipping issues, contact Amazon Customer Service directly through your Amazon account or at 1800 038 023 (Australia).

Direct Contact For product-specific questions about Little Hampton Spring Water:

  • Email: admin@littlehamptonspring.com.au
  • Response time: Within 24 hours during business days

Australian Consumer Law Your rights under Australian Consumer Law are not affected by this policy. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.